Terms of service

Last updated: 10 August 2026

These Terms of Service govern your use of the Nuzzle & Nap online store and your purchase of products from us.

By accessing or using our store, creating an account or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Returns and Refunds Policy.

Nuzzle & Nap operates from Western Australia and provides pet bedding and related products to customers in Australia, Canada, New Zealand, the United Kingdom and the United States.

Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer our products.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law and mandatory consumer laws that apply where you live.

Business Details

Business name: Nuzzle & Nap
ABN: 65 985 952 594
Address: 8 Bateman Street, Mosman Park WA 6012, Australia

1. Eligibility

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian where permitted by applicable law, to use our store or place an order.

By placing an order, you confirm that:

  • the information you provide is complete, accurate and current;

  • you are authorised to use the payment method selected at checkout; and

  • your purchase and use of our products will comply with applicable law.

2. Products and Product Information

We take reasonable care to describe and display our products accurately.

However, the appearance of products may vary slightly from images displayed on our store due to factors including:

  • screen and display settings;

  • photography and lighting;

  • manufacturing variations; and

  • the nature of soft textile materials.

Unless a product page states otherwise, soft textile products may have a reasonable measurement variation of approximately 1–3 cm.

Colours, textures, finishes and shapes may also vary slightly between individual products where this is a normal characteristic of the product or manufacturing process.

Product availability, specifications, features and prices may change before an order is accepted.

We may correct typographical errors, inaccurate information or omissions on our store.

If a correction materially affects an order you have already placed, we will contact you and provide an appropriate option, which may include cancelling the affected item or order and providing a refund where appropriate.

Nothing in this section limits any rights you may have where a product does not match its description or otherwise fails to meet an applicable consumer guarantee.

3. Pet Safety and Appropriate Use

You are responsible for selecting a product and size that is reasonably suitable for your pet.

When introducing a new product, we recommend that you:

  • supervise your pet during initial use;

  • inspect the product regularly for signs of wear or damage;

  • discontinue use if the product becomes damaged or presents a potential safety risk; and

  • keep exposed filling, loose components or damaged materials away from pets and children.

Pet beds, cushions, tents and similar products are designed primarily for resting, comfort or shelter and are not intended to be used as chew toys.

Always follow any product-specific care, washing, assembly or safety instructions provided with the product.

These instructions do not exclude or limit any consumer guarantee or remedy that applies to the product.

4. Orders and Contract Formation

When you submit an order through our store, you are making an offer to purchase the selected products.

An automated order confirmation means that we have received your order. It does not necessarily mean that your order has been accepted.

A contract for the purchase is formed when we accept your order, which may occur when we confirm acceptance, begin fulfilment or provide confirmation that the order has been dispatched, depending on the circumstances.

We reserve the right to decline or cancel an order before acceptance where reasonably necessary, including because of:

  • stock unavailability;

  • suspected fraud or unauthorised payment activity;

  • an obvious pricing or product-information error;

  • an incomplete or undeliverable delivery address;

  • prohibited or unlawful activity; or

  • quantities that reasonably appear to be intended for unauthorised commercial resale.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled portion of the order to the original payment method.

5. Prices, Taxes and Payment

Prices are displayed in the currency applicable to the market or region selected on our store.

The final amount payable will be displayed at checkout before you complete your purchase.

Applicable taxes will be included or displayed at checkout where required and where collected through the store.

Standard shipping is currently free to the destinations covered by our Shipping Policy unless otherwise stated at checkout.

International orders may be subject to import duties, destination taxes, customs charges, brokerage fees or similar charges that are not collected by us at checkout.

Where applicable, responsibility for these charges is explained further in our Shipping Policy.

Payment is processed through Shopify and the payment providers offered at checkout.

Nuzzle & Nap does not directly receive or store your complete payment card number.

By completing your purchase, you authorise the applicable payment provider to charge the amount displayed and accepted at checkout.

6. Shipping and Delivery

Orders may be dispatched from overseas suppliers and third-party fulfilment partners, including fulfilment partners located in China.

Our Shipping Policy explains:

  • order-processing times;

  • estimated delivery times;

  • tracking;

  • split shipments;

  • delivery-address requirements;

  • delays; and

  • applicable international charges.

Delivery dates and timeframes displayed on our store are estimates unless we expressly state otherwise.

Once an order has been dispatched, delivery may be affected by circumstances outside our direct control, including carrier delays, customs processing, weather, public holidays and other logistical disruptions.

This does not limit any rights or remedies that apply where delivery is not completed within a timeframe required by applicable consumer law.

To the extent permitted by law, risk of loss or damage passes to you when the order is delivered to the delivery address supplied at checkout rather than when it leaves a supplier or fulfilment facility.

7. Cancellations, Returns and Refunds

Order cancellations, statutory cancellation rights, faulty-product claims, returns, replacements and refunds are governed by our Returns and Refunds Policy.

If you need to cancel an order, contact us as soon as possible, preferably within 12 hours of placing the order.

A cancellation is not confirmed until we provide written confirmation.

Because orders may enter processing or fulfilment quickly, we cannot guarantee that an order can be cancelled after processing or fulfilment has begun, even where less than 12 hours has passed.

This does not affect any mandatory cancellation right that applies to you.

Our Returns and Refunds Policy operates in addition to your mandatory consumer rights and does not replace or restrict them.

8. Customer Accounts

Creating a customer account is optional unless otherwise stated.

If you create an account, you are responsible for:

  • providing accurate information;

  • maintaining the confidentiality of your login information; and

  • taking reasonable steps to prevent unauthorised access to your account.

Please contact us promptly if you believe your account has been accessed or used without permission.

We may suspend, restrict or close an account where reasonably necessary to:

  • protect customers or the store;

  • investigate suspected fraud;

  • address misuse of our services;

  • respond to unlawful activity; or

  • maintain the security and operation of our store.

Any action we take under this section will be subject to applicable law.

9. Promotions and Discount Codes

Promotions, sales and discount codes may be subject to additional conditions displayed with the relevant offer.

These conditions may include:

  • eligibility requirements;

  • expiry dates;

  • minimum purchase requirements;

  • product exclusions;

  • usage limits; and

  • restrictions on combining multiple offers.

Unless otherwise stated, discount codes cannot be combined.

We may withdraw, correct or refuse a promotion before an order is accepted where the promotion contains an obvious error or is being used fraudulently or contrary to its stated conditions.

Mandatory consumer rights apply equally to eligible discounted and promotional products.

10. Reviews and Customer Content

You may have the option to submit reviews, photographs, videos or other content relating to our products or services.

You retain ownership of content you submit.

By submitting content to us, you grant Nuzzle & Nap a non-exclusive, worldwide and royalty-free licence to use, reproduce, display and reasonably adapt that content in connection with:

  • operating our store;

  • displaying customer reviews;

  • promoting our products or business; and

  • our marketing and social-media activities.

This licence is subject to applicable privacy, intellectual-property and consumer-protection laws.

You confirm that you have the right to provide the content you submit.

Customer content must not:

  • infringe another person's intellectual-property rights;

  • contain private information about another person without permission;

  • be unlawful, defamatory or abusive;

  • contain malicious material;

  • be deliberately false or misleading; or

  • otherwise violate applicable law.

We may moderate or remove content that breaches these Terms or applicable law.

We will not suppress or alter a genuine customer review merely because it contains criticism or expresses a negative opinion about our products or service.

11. Acceptable Use

You must not use our store or services to:

  • break any applicable law;

  • commit or facilitate fraud;

  • infringe intellectual-property, privacy or other legal rights;

  • transmit viruses, malware or malicious code;

  • attempt to gain unauthorised access to our store, systems or accounts;

  • interfere with the security or normal operation of the store;

  • unlawfully scrape, harvest or collect information;

  • impersonate another person or organisation;

  • knowingly provide materially false information; or

  • engage in threatening, abusive or unlawful conduct.

We may restrict access to our store where reasonably necessary to protect our systems, customers or legal rights.

12. Intellectual Property

Unless otherwise stated, the branding, logos, store design, original text, graphics, product presentation and other original content displayed on the Nuzzle & Nap store are owned by or licensed to Nuzzle & Nap and are protected by applicable intellectual-property laws.

You may access and use the store for personal shopping and informational purposes.

Without our prior written permission, you may not reproduce, copy, distribute, commercially exploit or create derivative commercial works from protected Nuzzle & Nap content except where permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

13. Third-Party Services and Links

Our store relies on Shopify and may use or link to services operated by third parties, including:

  • payment providers;

  • postal and courier services;

  • fulfilment providers;

  • social-media platforms;

  • review services;

  • analytics providers; and

  • other technology providers.

These third parties may have their own terms, privacy notices and service conditions.

Nuzzle & Nap remains responsible for obligations that applicable law places on us as the seller.

However, we are not responsible for the independent content, practices or operation of third-party websites or services that are outside our control.

14. Consumer Guarantees and Statutory Rights

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, Australian consumers have the rights provided by the Australian Consumer Law, which may include the right to choose a refund or replacement and, in applicable circumstances, compensation for other reasonably foreseeable loss or damage.

Where a failure is not major, consumers are entitled to the remedies provided by applicable law.

Customers Outside Australia

Customers outside Australia may have mandatory consumer rights under the laws that apply where they live.

Those rights continue to apply despite anything else contained in these Terms.

No provision of these Terms is intended to exclude, restrict or modify a consumer right or remedy where doing so would be unlawful.

15. Store Availability and Limitation of Liability

We take reasonable steps to keep our store available, accurate and secure.

However, to the maximum extent permitted by law, we do not guarantee that access to the store will always be:

  • uninterrupted;

  • completely error-free; or

  • free from technical faults or harmful components.

We may temporarily suspend or change parts of the store where reasonably necessary for maintenance, upgrades, security or operational reasons.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

This includes any liability or consumer remedy that applicable law requires us to provide.

Where applicable law permits liability to be limited, our liability will only be limited to the extent permitted by that law.

16. Privacy

Our collection, use, storage and disclosure of personal information are described in our Privacy Policy.

When using our store, personal information may be processed by Shopify and other service providers involved in:

  • payments;

  • fulfilment;

  • shipping;

  • customer support;

  • security;

  • analytics; and

  • advertising.

Personal information will be handled in accordance with our Privacy Policy and applicable privacy law.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • our store;

  • our products or services;

  • our business practices;

  • technology;

  • service providers; or

  • applicable legal or regulatory requirements.

When these Terms are updated, we will publish the revised version and update the Last updated date at the top of this page.

Changes generally apply from the date the updated Terms are published.

Changes will not retrospectively alter the terms governing an order that we have already accepted unless:

  • applicable law requires otherwise; or

  • you and Nuzzle & Nap agree to the change.

18. Governing Law and Disputes

These Terms are governed by the laws of Western Australia and the applicable laws of the Commonwealth of Australia.

This choice of law does not remove or restrict mandatory consumer protections or other legal rights available to you under laws that apply in the country or region where you live.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Nothing in these Terms:

  • requires you to submit to mandatory arbitration;

  • prevents you from contacting an applicable regulator or consumer-protection authority; or

  • prevents either party from bringing a claim before a court, tribunal or other body that has lawful jurisdiction.

19. Severability and Waiver

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce it later.

20. Contact Us

If you have questions about these Terms, an order or our store, please contact Nuzzle & Nap:

Business name: Nuzzle & Nap
ABN: 65 985 952 594
Email: team@nuzzleandnap.shop
Phone: +61 499 053 358
Address: 8 Bateman Street, Mosman Park WA 6012, Australia

Support hours: Monday to Friday, 9:00 am to 5:00 pm AWST, excluding Western Australian public holidays.

We aim to respond to customer enquiries within 2 business days.

For questions about an existing order, please include your order number where possible so that we can assist you efficiently.

Important: The address above is our general business and contact address. It is not a product return address unless we specifically confirm it as the authorised return address for your return.

For returns, refunds, faulty products, replacements or cancellations, please follow our Returns and Refunds Policy and contact us before sending any product.