Payment Policy

Payment Policy

Last updated: 10 August 2026

This Payment Policy explains the payment methods, currencies, transaction processing and refund procedures that apply when purchasing products directly through the Nuzzle & Nap online store.

Business Details

Business name: Nuzzle & Nap
ABN: 65 985 952 594
Address: 8 Bateman Street, Mosman Park WA 6012, Australia

1. Accepted Payment Methods

Nuzzle & Nap currently accepts the following payment methods where available at checkout:

Cards

  • Visa
  • Mastercard
  • American Express
  • UnionPay

Digital Wallets

  • Apple Pay
  • Google Pay

Accelerated Checkout

  • Shop Pay

The payment methods available to you may vary depending on your country, device, browser, selected currency and other checkout requirements.

The payment options available for your particular order will be displayed at checkout before you complete your purchase.

2. Payment Processing

Payment is required when you place your order.

Payments are securely processed through Shopify and the applicable payment provider selected at checkout.

Nuzzle & Nap does not directly receive or store your complete payment card number.

By submitting an order, you authorise the relevant payment provider to charge the total amount displayed and accepted at checkout.

Your order will not normally proceed to fulfilment until payment has been successfully authorised or otherwise accepted.

3. Prices and Currency

Product prices are displayed in the currency applicable to your selected market or location where supported by our store.

Before completing your purchase, the checkout will display the total amount payable for your order.

This may include, where applicable:

  • the price of the products;
  • applicable taxes;
  • discounts or promotional adjustments; and
  • any other charges collected by us at checkout.

Standard shipping is currently free for destinations available through our store unless otherwise stated.

Where your card or payment account uses a different currency from the currency charged at checkout, your bank or payment provider may perform a currency conversion.

Any conversion rate or foreign transaction fee charged directly by your bank, card issuer or payment provider is determined by that organisation and is outside Nuzzle & Nap's control.

4. Taxes, Customs and Import Charges

Applicable taxes collected directly through our checkout will be shown before you complete your purchase.

Some international orders may also be subject to import duties, customs charges, destination taxes or carrier fees that are not collected by Nuzzle & Nap at checkout.

Where these charges apply and are not collected by us, they may be payable separately to a government authority, customs agency or carrier.

Please see our Shipping Policy for further information about international orders and customs charges.

5. Payment Authorisation

A payment may occasionally require additional authorisation or verification by:

  • Shopify;
  • your bank or card issuer;
  • the digital wallet provider;
  • the applicable payment processor; or
  • fraud-prevention and security systems.

We may delay processing an order while legitimate payment or fraud checks are completed.

If we require additional information relating to your order, we may contact you using the details provided at checkout.

6. Declined or Failed Payments

If your payment is declined or unsuccessful, your order may not be completed.

Payment failures can occur for reasons including:

  • incorrect payment details;
  • insufficient funds;
  • expired cards;
  • security restrictions;
  • bank or card issuer declines;
  • unsupported payment methods;
  • technical problems; or
  • fraud-prevention checks.

Nuzzle & Nap generally does not receive detailed information about why a bank, card issuer or payment provider has declined a transaction.

If your payment continues to fail, you may need to contact your bank or payment provider or use another payment method available at checkout.

7. Payment Security

Payments made through the Nuzzle & Nap store are processed using Shopify and supported payment providers.

We do not ask customers to send complete payment card details to us by email, telephone, social media or other informal communication methods.

For your security, please do not send your full card number, card security code or online banking password to Nuzzle & Nap.

If you receive a suspicious message claiming to request payment information on our behalf, contact us at team@nuzzleandnap.shop before providing any information.

8. Order Confirmation

After successfully submitting an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we have received your order.

As explained in our Terms of Service, acceptance and fulfilment of an order may remain subject to matters such as:

  • successful payment;
  • fraud and security checks;
  • stock availability;
  • valid delivery information; and
  • other legitimate order-processing requirements.

9. Payment Holds and Pending Transactions

In some circumstances, your bank or payment provider may display a payment as pending, processing or temporarily authorised before the transaction is fully completed.

These temporary authorisations are generally controlled by your bank or payment provider.

If an order is not successfully completed but you still see a pending transaction, the authorisation may automatically disappear or be released according to your financial institution's processing timeframe.

If you are unsure about a pending transaction, please contact your bank or payment provider.

You may also contact us with your order details so that we can confirm whether an order was successfully received.

10. Duplicate Charges

If you believe that you have been charged more than once for the same order, please contact us at team@nuzzleandnap.shop.

Please include:

  • your order number, if available;
  • the amount of the transaction;
  • the date of the transaction; and
  • enough information for us to investigate the payment without sending complete payment card details.

We will review our order and payment records and assist where appropriate.

A second transaction shown by your bank may sometimes be a temporary authorisation rather than a completed duplicate charge.

11. Discounts and Promotional Codes

Where a valid promotional code or discount is available, it must generally be applied before the order is completed unless otherwise stated.

Any applicable discount will be reflected in the amount displayed at checkout.

Promotional offers may be subject to:

  • eligibility requirements;
  • expiry dates;
  • minimum purchase amounts;
  • product exclusions;
  • usage limits; and
  • restrictions on combining promotions.

Further conditions may be displayed with the relevant promotion.

12. Refunds

Approved refunds are generally issued to the original payment method used for the purchase, unless applicable law requires otherwise.

Once we submit an approved refund, the amount may take additional time to appear in your account depending on your bank, card issuer or payment provider.

This processing time is outside our direct control.

If more than 15 business days have passed since we confirmed that a refund was submitted and you have not received it, please contact us at team@nuzzleandnap.shop.

Refund eligibility and procedures are explained in our Returns and Refunds Policy.

13. Fraud Prevention

To protect our customers and business, transactions may be reviewed for suspected fraud, unauthorised payment activity or other security concerns.

Where reasonably necessary, we may:

  • delay processing while an order is reviewed;
  • request additional information to verify an order;
  • decline an order before acceptance; or
  • cancel an order where we reasonably believe the transaction is fraudulent, unauthorised or unlawful.

If we cancel an order after successfully receiving payment, the relevant amount will be refunded to the original payment method.

14. Changes to Available Payment Methods

The payment methods available through our store may change from time to time.

A payment method may also be unavailable for a particular:

  • country;
  • currency;
  • device;
  • browser;
  • order; or
  • customer,

depending on Shopify or the relevant payment provider's availability requirements.

The payment methods displayed at checkout are the payment methods currently available for that transaction.

15. Contact Us

For questions about payments, charges, refunds or an existing order, please contact Nuzzle & Nap:

Business name: Nuzzle & Nap
ABN: 65 985 952 594
Email: team@nuzzleandnap.shop
Phone: +61 499 053 358
Address: 8 Bateman Street, Mosman Park WA 6012, Australia

Support hours: Monday to Friday, 9:00 am to 5:00 pm AWST, excluding Western Australian public holidays.

We aim to respond to customer enquiries within 2 business days.

If your enquiry relates to an existing purchase, please include your order number where possible.

For security reasons, do not send your complete card number, security code or online banking password by email, telephone or message.