Contact information
Last updated: 10 August 2026
Nuzzle & Nap is an Australian online pet-bedding retailer based in Western Australia.
Business Details
Business name: Nuzzle & Nap
ABN: 65 985 952 594
Address: 8 Bateman Street, Mosman Park WA 6012, Australia
Customer Support
For questions about products, orders, shipping, returns, refunds or general enquiries, please contact us using the details below:
Email: team@nuzzleandnap.shop
Phone: +61 499 053 358
Support hours: Monday to Friday, 9:00 am to 5:00 pm Australian Western Standard Time (AWST), excluding Western Australian public holidays.
We aim to respond to customer enquiries within 2 business days.
If you are contacting us about an existing order, please include your order number so that we can assist you efficiently.
Returns
Our business and contact address is not a product return address.
Please do not send products:
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to our business and contact address;
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to the sender address shown on your parcel; or
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to any other address unless we have specifically authorised it in writing.
To request a return, please email team@nuzzleandnap.shop with your order number and the reason for your request.
If your return is approved, we will provide the authorised return address and return instructions separately.
Some products may be dispatched by overseas suppliers or third-party fulfilment partners, so the address shown on a parcel may not be able to receive or process returns.
Please review our Returns and Refunds Policy before returning any product.
Privacy Enquiries
For questions or requests relating to your personal information or privacy, please contact:
Email: team@nuzzleandnap.shop
Phone: +61 499 053 358
You can find further information about how we collect, use and handle personal information in our Privacy Policy.
Complaints and Legal Enquiries
Customer complaints, formal correspondence and legal notices may be sent to:
Email: team@nuzzleandnap.shop
Address: 8 Bateman Street, Mosman Park WA 6012, Australia
Where your enquiry relates to an existing order, please include your order number and any relevant details so that we can identify the matter and respond appropriately.
Nuzzle & Nap Contact Details
Business name: Nuzzle & Nap
ABN: 65 985 952 594
Address: 8 Bateman Street, Mosman Park WA 6012, Australia
Email: team@nuzzleandnap.shop
Phone: +61 499 053 358
Support hours: Monday to Friday, 9:00 am to 5:00 pm AWST, excluding Western Australian public holidays.
Important: Our business and contact address is not a product return address unless we specifically confirm it as the authorised return address for your return.